Return & Refund Policy

Return Policy – Easy & Hassle-Free Returns (USA)

We want you to shop with confidence. That’s why we offer a simple and transparent 30-day return policy for quality-related issues on all eligible purchases made on our website.

30-Day Return & Replacement Policy

If you experience any quality-related issues, please contact our support team within 30 calendar days of delivery. Requests submitted after this period are not eligible for return, refund, or replacement.

To initiate a return or replacement, please email us at:
📧 banipeinternet2009@yahoo.com

Eligibility for Returns or Replacements

To qualify for a return or replacement:

  • The item must be unused and in the same condition as received

  • The product must be returned in its original packaging

  • A receipt or proof of purchase is required

Items that are damaged, missing parts due to reasons not caused by us, or returned without prior communication will not be accepted.

⚠️ Please do not send products back without contacting us first.

Refund Process

Once your returned item is received and inspected, you will be notified by email regarding the approval or rejection of your refund.

If approved:

  • Credit/Debit Card Refunds: Processed within 7 business days after inspection

  • PayPal Refunds: Processed within 3 business days

Refund processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

If the issue persists, please email us at banipeinternet2009@yahoo.com.

Return Shipping

  • You must contact banipeinternet2009@yahoo.com to receive return authorization and instructions

  • Returns sent without confirmation may not be processed

  • Return shipping costs are the customer’s responsibility, unless the product is faulty or damaged upon arrival

  • If the item is confirmed faulty (DOA), shipping costs will be reimbursed

We recommend using a trackable shipping service or shipping insurance for items valued over $50.

Important Notes

  • No restocking fees are charged

  • Accessories must be new and unopened to qualify for a refund

  • Devices must be returned in “as new” condition, preferably with sealed original packaging

  • Returns are only applicable to purchases made directly on PetLovers

If you purchased from a third-party seller, please contact them directly.

Customer Support

For any after-sales questions or return requests, contact us at:
📧 banipeinternet2009@yahoo.com

Our support team responds within 24 business hours. Please check your spam or junk folder if you don’t see our reply.